Arlo Support: Troubleshooting Common Issues with Arlo Cameras
Arlo cameras are known for their high-quality video surveillance and ease of use. Whether you’re monitoring your home or office, Arlo’s wireless cameras provide peace of mind with real-time alerts and recordings. However, as with any tech product, issues may arise, such as an Arlo camera offline or an Arlo camera not recording. This blog will cover common problems with Arlo cameras and provide tips to resolve them.
Arlo Camera Offline
One of the most frequent issues users face is when their Arlo camera goes offline. This usually occurs due to connectivity problems. The first step to resolving this is checking the camera’s internet connection. Ensure that your Wi-Fi signal is strong enough to reach the camera. If the camera is placed too far from the router, consider relocating it or using a Wi-Fi extender to improve the signal.
Another quick fix is rebooting both the camera and the base station. Power them off for a few seconds before turning them back on. If the camera remains offline, try removing and re-adding the device in the Arlo app. This often helps re-establish the connection between the camera and the network.
Arlo Camera Not Recording
Another issue is when the Arlo camera is not recording. This can happen due to incorrect settings or insufficient storage space in the cloud. First, verify that motion detection is enabled in the settings, as this triggers the camera to start recording. If motion detection is on, but recordings are still not being saved, check if your cloud storage is full. Arlo provides limited storage, so you may need to delete old recordings or upgrade your storage plan.
Additionally, ensure that your camera firmware is up to date. Outdated firmware can cause functionality issues, including recording failures.
Conclusion
When encountering issues with your Arlo camera, whether it's Arlo camera offline or Arlo camera not recording, these troubleshooting steps can help you get your system back online quickly. If the problems persist, reach out to Arlo Support for further assistance.